HLC COVID-19 Protocol


HLC, as an organisation cares about every guest and member of our staff. We follow strict COVID-19 protocol as directed by World Health Organisation, Government of India, Ministry of AYUSH, government, Ministry of Health & Family Welfare and the State Government of Karnataka

GUESTS


Temperature checks of all guests on entry. Subsequently, temperature checks will be done daily. Any guest who indicates these symptoms or has a body temperature of above 37.2°C/ 99°F is required to undergo a medical examination prior to check-in. All guest luggage will be disinfected on arrival. The guest self-declares of being COVID-19 negative at the time of check-in and of being insured against the pandemic. The guest agrees to comply with mandatory precautions such as wearing masks, hand sanitisation, social distancing and adhering to hygiene at all times.

NUTRITION AND DINING


All guests include an immunotherapy consultation and profiling to assess the current state of guests’ immune system. We offer complimentary immune system strengthening pack combining the most effective therapies as per established ayurvedic and naturopathic practices. The meals served are all based on fresh, local, seasonal produce and are the most appropriate for ensuring a strong and healthy immune system. Every ingredient is subjected to a detailed protocol of traceability, cleaning and disinfection. Mealtimes at HLC are designed for optimum space and social distancing.

PREMISES


Professionally identified chemicals are used to disinfect all entrances, various guest and employee access areas. Door handles, counter tops, table tops, railings, etc. are cleaned continuously using an approved sanitizer/ disinfectant. These practices are in place in guest rooms during housekeeping service. Hand sanitizers are placed at all public spaces, entrances, lobbies, corridors, etc. A checked-out room cannot be allocated to other guests until a ‘mandatorily vacant’ period of 24 hours. All supplies and materials are sanitised before being admitted into the hotel premises. Visitors are not permitted into the guestrooms and hotel areas. 

STAFF


All team members / staff will be wearing masks and other protective kits as per the Government COVID-19 guidelines, keeping social distancing in mind. Masks and disposable gloves are being worn by all our members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service. Protocols are in place for staff in the kitchen, restaurant, and in-room dining, to sanitise their hands every time they serve food or touch food related items. All drivers would be wearing safety masks and hand gloves. All hotel vehicles are disinfected thoroughly after every trip.